This is what you get…
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1. Serious About Service
2. Problem Solving
topicalfrog says difficult situations often occur in business, both people issues and technical issues. Effective people will be prepared with a number of techniques to deal with the problem or challenge. “Problem Solving” helps by providing some simple, yet practical techniques to re-frame problems, and deal with them effectively in order to find solutions.
3. Managing Conflict
topicalfrog says good leadership is required at all levels within any team or business. As a Manager or Leader you need to understand the principles of leadership in order for you to enable improvements in individuals and your team as a whole. “Leadership” defines the term and gives practical advice to put the most essential skills of Leadership into practice.
6. Business Writing and Email
7. Effective Communication
8. Managing Budgets
topicalfrog says the people most likely to succeed in today’s business environment are those who can understand how to use budgets as business tools for financial success. “Managing Budgets” provides practical techniques to develop the skills required to effectively manage and control budgets. This will help to maximise value for money and protect profits.
9. People Management
10. Training and Development
11. Getting Results
topicalfrog says there are times in work when you need to get things done quickly, and to see results in a short space of time. This means being able to think and plan constructively, and adopt a “do it now” approach. “Getting Results” offers practical ways to help you and your team identify objectives, prioritise actions, organise time efficiently and tackle issues.
12. Business Awareness
topicalfrog says the ability to raise the performance of your staff and seek meaningful work and long term goals for them to work towards is an important element of being a good manager. “Coaching” sets a framework to develop staff to take on more responsibility and give you more time to get on with the job of managing.
15. Managing Change
16. Planning and Time Management
17. Managing Teams
topicalfrog says teams are being set up for a variety of reasons and there is a constant stream of people joining and leaving- and that is probably no different where you work. The team leader’s challenge is to identify skills, build harmony and retain focus, often within tight timescales. “Managing Teams?” explains the differences between a team and group, and how best to utilise “teamwork”.
19. Performance Management
20. Better Influencing
topicalfrog says having influence enables you to gain support and commitment from your team, peers and your boss, and therefore increase your potential for success. “Better Influencing” demonstrates that it is not just a business skill, it is also a core life skill- and while every person knows how difficult it can be to persuade someone to think differently or do something-influencing is a must have skill to get want you want from work and life.
21. Stress Management
22. Constructive Feedback
topicalfrog says feedback on how we are doing is essential for us to learn and grow. It gives the opportunity to vary our approach and work harder if necessary to produce a better result. “Constructive Feedback” will help develop the skills of being able to give constructive feedback, to receive and use feedback which are vital in the workplace. They are just as useful in social settings and in the home!