As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of.
This one-day workshop has two major themes. First, we’ll give you a framework for having those tough conversations. We’ll also give you some guidelines for customising that framework for your organisation. Then, we’ll look at some common tough conversations that come up, including body odour, flatulence, poor clothing and hair decisions, and bad breath.
You will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.
Let’s Talk About It!
To start the day, participants will look at some of the personal and professional benefits of investing their time and energy into a tough conversation.
Guidelines for Difficult Conversations
This session will give participants a framework for any difficult conversation and a chance to real play ways to open the conversation. Participants will also receive a checklist of company policies that they should familiarise themselves with.
Next, participants will role play what to do if the employee becomes offended, won’t admit that they have a problem, refuses to fix the problem (or fixes it only temporarily), or claims that the issue is due to a disability.
Bad Hair Days (And Weeks… and Months…)
This session will focus on solutions for unkempt hair, unprofessional hairstyles, and dandruff.
Addressing Piercings and Body Artwork
In this session, participants will learn some good ways to bring up and resolve issues with inappropriate body piercings and tattoos.
Helping Employees Dress for Success
Next, participants will learn how to deal with dress code violations, with a special section on issues that could be gender-sensitive. Participants will also receive some useful tips on helping employees who don’t have the resources to dress appropriately.
This session will explore the causes of bad breath (formally known as halitosis), how to resolve it, and how to discuss it with employees.
Next, participants will brainstorm ways to handle inadequate personal hygiene, body odour from medical issues, and over-perfumed employees. We’ll also take a quick look at what to do if you think you smell drugs or alcohol on an employee.
This session will look at discussing incontinence and flatulence with an employee.
Finally, participants will make a list of their favourite poor hygiene habits and brainstorm solutions for them.
Putting it into Practice
In the last session of the day, participants will real play a difficult hygiene situation and receive feedback on how they handled the situation.
At the end of the course, participants will have an opportunity to ask questions and fill out an action plan.
For details on the differences between “in-house” and “all-inclusive” please see below
We’re keen to ensure that all the participants get the most out of the day, so ideally, we would love to have a room that has natural daylight, space to move, sit and write / work in small groups and utilise the wall space.
It helps to have the equipment provided but we can provide screen, projectors, flip charts and sound etc.
The “in-house” price includes training materials for all participants and a brilliant trainer… come coach… come facilitator.
The price excludes facilitator travel / accommodation (if required) and VAT.
Quite simply, we take all the hassle, stress and time required to organise your course off-site.
We will provide;
We think this is great value and ideal for companies who do not have the resource or time to organise the training.
Please see “Terms” for specific details on our all-inclusive offer.
Full Course Terms and Conditions are available upon request and are provided during the booking process.
Coming Soon! Our “Back to School essential Business Skills Lessons.
A range of short classroom based sessions that can be delivered in just 40 minutes!
Back to School allows every learner to create a personal “school” timetable based on the learning topics / lessons they need the most. They just attend the classes and then go back to work, minimising time away from the day job whilst picking up top tips on personal effectiveness, soft skills and leadership / management.
Fast, interactive and energising ways to learn through Ican Development
Ican Development are a recognised Chartered Management Institute Centre offering a targeted range of high quality qualifications in Coaching and Mentoring as well as Leadership and Management.
We’re also very proud of the way we deliver our programmes with an emphasis on face to face learning using highly engaging and experiential approaches.
We are currently offering qualifications from Levels 3 to 6