Understanding how to manage the knowledge within the organisation is the key to business success. Mismanagement of organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This workshop will introduce participants to knowledge management tips, techniques, and proven processes.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.
Then, participants will learn the definition of knowledge, as well as the differences between tacit and explicit knowledge. The meaning and history of knowledge management will also be covered.
The Business Case for Knowledge Management
In this session, participants will learn how knowledge management can reduce costs and grow sales. They will also learn how to build a business case for knowledge management.
The Knowledge Management Mix
Next, participants will learn about three components vital to knowledge management: people, technology, and process.
The Knowledge Management Framework
In this session, participants will learn about the steps to building their knowledge management framework: needs analysis; resource identification; process analysis, identification, and construction; and accumulating, sharing, and storing knowledge.
To begin the second day of the course, participants will review their pre-assignment.
Knowledge Management Models
This session will cover four popular knowledge management models:
Bukowitz and Williams’ knowledge management process framework
Gamble and Blackwell’s knowledge management matrix
Botha’s process model
Nonaka and Takeuchi’s Knowledge Spiral Model
The Knowledge Management Toolkit
In this session, participants will learn about tools that will support their knowledge management initiative, including cross-functional teams, mentoring, and organizational culture. IT-based solutions (such as directories, best practice databases, content and document management systems, discussion boards, and help desks) will also be discussed.
Implementing Knowledge Management Initiatives
This session will begin with a look at how to build knowledge networks, create a Knowledge Management Body of Knowledge (KMBOK), and create a Chief Knowledge Officer (CKO) position. Then, implementation techniques (such as post mortems, evaluation measures, and pilot programs) will be discussed. Change management strategies will also be covered.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
For details on the differences between “in-house” and “all-inclusive” please see below
We’re keen to ensure that all the participants get the most out of the day, so ideally, we would love to have a room that has natural daylight, space to move, sit and write / work in small groups and utilise the wall space.
It helps to have the equipment provided but we can provide screen, projectors, flip charts and sound etc.
The “in-house” price includes training materials for all participants and a brilliant trainer… come coach… come facilitator.
The price excludes facilitator travel / accommodation (if required) and VAT.
Quite simply, we take all the hassle, stress and time required to organise your course off-site.
We will provide;
We think this is great value and ideal for companies who do not have the resource or time to organise the training.
Please see “Terms” for specific details on our all-inclusive offer.
Full Course Terms and Conditions are available upon request and are provided during the booking process.
Coming Soon! Our “Back to School essential Business Skills Lessons.
A range of short classroom based sessions that can be delivered in just 40 minutes!
Back to School allows every learner to create a personal “school” timetable based on the learning topics / lessons they need the most. They just attend the classes and then go back to work, minimising time away from the day job whilst picking up top tips on personal effectiveness, soft skills and leadership / management.
Fast, interactive and energising ways to learn through Ican Development
Ican Development are a recognised Chartered Management Institute Centre offering a targeted range of high quality qualifications in Coaching and Mentoring as well as Leadership and Management.
We’re also very proud of the way we deliver our programmes with an emphasis on face to face learning using highly engaging and experiential approaches.
We are currently offering qualifications from Levels 3 to 6