Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.
This one-day course will explore how these organisations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organisations in order to create high reliability and continued success.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.
What is a High Reliability Organisation?
This session gives participants a look at what a high reliability organisation (HRO) is and what high reliability organisations have in common. This session also takes a look at the Deepwater Horizon oil rig disaster which is examined throughout the course.
Once participants have a grasp of what constitutes a high reliability organisation this session takes it further and explores the key concepts for the fundamental principles of a high reliability organisation. These concepts are discussed in depth and it is considered why they are important to these organisations. A case study allows students to apply the principles to a real-life situation.
The Anticipation Principles
The five keep principles of HROs are divided into two separate sections. The first section focuses on anticipating unexpected events and preparing for them. These principles are known as anticipation principles including: preoccupation with failure, resistance to simplification, and sensitivity to operations. These principles will be applied to the Deepwater Horizon disaster.
The Containment Principles
The containment principles follow upon the anticipation principles and act upon negative events that sometimes happen regardless of anticipation and preparation. These principles recognise this and give ways to mitigate the impact of these events. The principles of commitment to resilience and deference to expertise are explored here and are applied to Deepwater Horizon.
Auditing for High Reliability
This session takes participants through a look at a few types of audits of HROs. Also provided are some sample questions to help students assess the presence of each of the high reliability principles in their organisations. A case study is also considered to practice applying a basic auditing technique.
In this session participants are presented with an in-depth case study which allows them to reflect upon all the principles and practices illustrated in this course.
At the end of the course, participants will have an opportunity to ask questions and fill out an action plan.
For details on the differences between “in-house” and “all-inclusive” please see below
We’re keen to ensure that all the participants get the most out of the day, so ideally, we would love to have a room that has natural daylight, space to move, sit and write / work in small groups and utilise the wall space.
It helps to have the equipment provided but we can provide screen, projectors, flip charts and sound etc.
The “in-house” price includes training materials for all participants and a brilliant trainer… come coach… come facilitator.
The price excludes facilitator travel / accommodation (if required) and VAT.
Quite simply, we take all the hassle, stress and time required to organise your course off-site.
We will provide;
We think this is great value and ideal for companies who do not have the resource or time to organise the training.
Please see “Terms” for specific details on our all-inclusive offer.
Full Course Terms and Conditions are available upon request and are provided during the booking process.
Coming Soon! Our “Back to School essential Business Skills Lessons.
A range of short classroom based sessions that can be delivered in just 40 minutes!
Back to School allows every learner to create a personal “school” timetable based on the learning topics / lessons they need the most. They just attend the classes and then go back to work, minimising time away from the day job whilst picking up top tips on personal effectiveness, soft skills and leadership / management.
Fast, interactive and energising ways to learn through Ican Development
Ican Development are a recognised Chartered Management Institute Centre offering a targeted range of high quality qualifications in Coaching and Mentoring as well as Leadership and Management.
We’re also very proud of the way we deliver our programmes with an emphasis on face to face learning using highly engaging and experiential approaches.
We are currently offering qualifications from Levels 3 to 6