Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others.
Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
You will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.
Personal Best, Professional Best
To begin, participants will discuss what affects a first impression, and how they can improve their first impression.
Putting Others at Ease
One part of making a good impression is to become so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.
Participants will explore types of distorted thinking through a case study and large group discussion.
The Steps to Feeling Good
This session will give participants a three-step process to turn negative thinking and emotions around.
Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, and what their style is.
Improving Your Assertiveness Skills
Next, participants will explore how they can become more assertive in difficult situations.
In this session, participants will discuss different forms of communication and common barriers to understanding.
Asking and Listening
During this session, participants will learn about two key elements to verbal communication: asking questions and listening.
Non- Verbal Messages
Next, participants will learn about various types of non-verbal communication and their possible interpretations.
This session will look at how to improve written communication, including using the four C’s, punctuating properly, editing, and proofreading.
Two main components of getting ahead in the workplace are identifying what you want, and helping others to get what they want. This session will look at both of those concepts.
This session will give participants some tools to help them improve themselves, including establishing rituals, time management, organization, and planning.
Next, participants will set some goals using the GROWTH and SPIRIT formats.
Working as a Team
Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.
Working with Difficult People
This session will give participants two tools to deal with difficult people: blending and redirecting.
Learning to Say No
Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.
Dealing with Stress
To conclude the workshop, participants will learn some easy relaxation techniques.
At the end of the course, participants will have an opportunity to ask questions and discuss key points learned.
For details on the differences between “in-house” and “all-inclusive” please see below
We’re keen to ensure that all the participants get the most out of the day, so ideally, we would love to have a room that has natural daylight, space to move, sit and write / work in small groups and utilise the wall space.
It helps to have the equipment provided but we can provide screen, projectors, flip charts and sound etc.
The “in-house” price includes training materials for all participants and a brilliant trainer… come coach… come facilitator.
The price excludes facilitator travel / accommodation (if required) and VAT.
Quite simply, we take all the hassle, stress and time required to organise your course off-site.
We will provide;
We think this is great value and ideal for companies who do not have the resource or time to organise the training.
Please see “Terms” for specific details on our all-inclusive offer.
Full Course Terms and Conditions are available upon request and are provided during the booking process.
Coming Soon! Our “Back to School essential Business Skills Lessons.
A range of short classroom based sessions that can be delivered in just 40 minutes!
Back to School allows every learner to create a personal “school” timetable based on the learning topics / lessons they need the most. They just attend the classes and then go back to work, minimising time away from the day job whilst picking up top tips on personal effectiveness, soft skills and leadership / management.
Fast, interactive and energising ways to learn through Ican Development
Ican Development are a recognised Chartered Management Institute Centre offering a targeted range of high quality qualifications in Coaching and Mentoring as well as Leadership and Management.
We’re also very proud of the way we deliver our programmes with an emphasis on face to face learning using highly engaging and experiential approaches.
We are currently offering qualifications from Levels 3 to 6